Contact FanDuel Customer Service
How to Reach a Person at FanDuel
Verified Contact Information
Customer Service Number:
-
1-609-224-1019Voicemail-Only Line
Headquarters:
-
1-646-930-0950
Customer Service:
casino@fanduel.com
Casino
sportsbook@fanduel.com
Sportsbook
help@fanduelsportsnetwork.com
General Info:
Legal:
Media:
FanDuel Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular FanDuel Phone Number
1 (609) 224-1019
Average Hold Time
00:01:47
Average Calls duration
1 minute
Most Popular FanDuel Email Address
sportsbook@fanduel.com
FanDuel Live Agent Availability
38% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
FanDuel Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular FanDuel Phone Number | 1 (609) 224-1019 |
| Average Hold Time | 00:01:47 |
| Average Calls duration | 1 minute |
| Most Popular FanDuel Email Address | sportsbook@fanduel.com |
| FanDuel Live Agent Availability | 38% of callers successfully reach a real person |
| Issue Resolution Rate | Low (4% reported full resolution) |
| FanDuel Customer Service Rating | 3.1 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 58% phone, 42% email |
| Common Reasons for Contact | Account, product/ service, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to FanDuel | First and last name, email or address or zip code |
Contact Information
FanDuel Website:
FanDuel Help Center:
Corporate Office Address:
FanDuel, Inc.
300 Park Ave. S., 14th Fl.
New York,
New York
10010
United States
Summary of FanDuel Customer Service Calls
67.2K
TOTAL
CALLS
CALLS
00:39
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FanDuel?
Account Question:
- “Forget my password”
- “Can’t login to my account”
- “Need password”
Product/ Service Question:
- “Withdrawal issue”
- “Chat is not working on website and looking for 25% deposit match for $100”
- “Withdrawal”
Request for Information Question:
- “Because I cant get help on the app and need to update email”
- “Update my phone number”
- “Update email”
Payments and Charges Question:
- “I never got my coupon when I bet my first 5 do well Ive bet hundreds of dollars and didnt recieve the 100 dollars”
- “Dispute and unauthorized deposit on there account from my card without my consent or knowledge”
- “Payment”
Shipping and Delivery Question:
- “Not allowing me online saying I'm not at right location but I am”
- “I never received the 350 promo”
- “I have not received my payout”
Return/ Replace Question:
- “Checks returned”
- “Change email”
- “I changed my phone number and now I can't get into my account”
Activation/ Cancellation Question:
- “Cancel fanduel”
- “Reactivate”
- “I'm trying to reactivate my account”
Refund Question:
- “Want my money back”
- “Pending refund”
- “Refund of tv service”
Cards Question:
- “Deleting card info off fanduel”
- “Not letting me put my card info to withdraw my money to my bank account”
- “Card”
Website/ Application Question:
- “Your website sucks”
- “App is not working on tv”
- “App not working”
Staff Question:
- “Every time I'm texting with a customer service they put the number in that they send and then the thing say that they had just left. I can't get this issue straighten out about my password. I need to talk to someone please”
- “Poor service with customer service”
- “Start services”
Employment Question:
- “W2g irs issue”
- “Irs w2g forms issue”
- “W2g”
Other Question:
- “My bonus didn’t trigger”
- “Depoait”
- “Una cuenta con mis datos que no es mío”
Compare FanDuel Customer Service To
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