Nysair S

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Card not saving

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FanDuel - Card not saving
Contains 1 confidential file for company representatives

I accidentally deleted my card and now it's not letting me re-add it, or it won't save it every time I make a purchase.

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Preferred solution: My card info save so I can withdraw

User's recommendation: Don’t delete your card

Laurell Aab

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| map-marker San Antonio, Texas

Verification id

FanDuel - Verification id
FanDuel - Verification id - Image 2
Contains 3 confidential files for company representatives

Did not get to submit my information for identification to open application took a bad picture for Briantaylor79@***.com so I can bet it was raining

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Jessica P Gcr

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They don't need to know who r y I let someone deposit money to my account

FanDuel - They don't need to know who r y I let someone deposit money to my account
FanDuel - They don't need to know who r y I let someone deposit money to my... - Image 2
FanDuel - They don't need to know who r y I let someone deposit money to my... - Image 3
Contains 1 confidential file for company representatives

I let my son's girlfriend use her card on my account. Now, I have to show them proof of who she is and I don't think they should even ask that.

I showed them I'm the owner of my account and I'm still locked out. This is because I need to show them proof of her identity.

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Loss:
$10
Pros:
  • Bonuses
Cons:
  • How i got locked out of my account

Preferred solution: My account back

Tonny Xzj

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Verified Buyer
| map-marker Beltsville, Maryland

Winning ticket, not honored

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FanDuel - Winning ticket, not honored
Contains 1 confidential file for company representatives

Hello I played a 3 leg parlay and my ticket won! I was watching the game and saw when the ticket drained up upon further review I saw that it was a winning ticket.

My ticket clearly says I won but yet it has a x mark on the 2 touchdowns I am hoping that this is a mistake, but this is a very, very bad mistake. If so, because this is almost robbery because i won and never received my winnings

I have proof that the ticket is a winner and you can see it is a winning ticket upon receiving

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Melanie D Rxl

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Promo

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FanDuel - Promo
FanDuel - Promo - Image 2

Promotion was offered and then not honored after I met the requirements. I made 3 attempts to resolve the issue using live chats with representatives only to be let go from the chats.

Atrocious customer service.

False advertising is a criminal offense in the USA. I'll be filing a lawsuit in the days to come.

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Preferred solution: The free 3-month trial of FanDuel network.

User's recommendation: FanDuel reels you in with fake promotions

Chris S Swb

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Fan duel has canceled one of my bets and I’m still winning my bet wt heck

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FanDuel - Fan duel has canceled one of my bets and I’m still winning my bet wt heck
FanDuel - Fan duel has canceled one of my bets and I’m still winning my bet wt... - Image 2

Your Sportsbook cancelled my bet early and said I lost, which was not true. Look at the bet, the score to the game was 14 to 7 at halftime in the Ohio State/Texas game.

That's a win for the second quarter I had. It was a 4-leg parley, Ohio State -1.5 every quarter, and the bet did eventually lose in the third quarter. It was 14 to 14, but at halftime, the score was 14 to 7. Your sports book said it was a loss.

There is a problem with this. Please look at it.

I have the vet slip and you have the internet to see the score was 14 to 7 at halftime, Ohio State. Please look it up and fix it for the future because if not, you're just taking money and that's not good for business, you know.

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Loss:
$25
Pros:
  • Good sportsbook until things like this happened cause this was a trending bet so lots of people lost early

Preferred solution: Full refund

Addeline Irl

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| map-marker Baltimore, Maryland

I can’t login

FanDuel - I can’t login
Contains 1 confidential file for company representatives

I reset my password and its still bringing up my email saying reset password and login like Im locked out. Im trying to figure out whats wrong. Ive been not able to have access to the app in three years.

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mohfuz h

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| map-marker Orland Park, Illinois

Lost my old phone number can’t access to my account

FanDuel - Lost my old phone number can’t access to my account
Contains 1 confidential file for company representatives

Hey, I can't access my account, can't reset my password, and I lost my old phone number. I can't get my verification code to get into the app. So, please, if you can help me resolve the problem, thank you.

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Landon M Mbt

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Incorrect scoring 125k nfl rush

FanDuel - Incorrect scoring 125k nfl rush
FanDuel - Incorrect scoring 125k nfl rush - Image 2
FanDuel - Incorrect scoring 125k nfl rush - Image 3
Contains 1 confidential file for company representatives

I got ripped off , incorrect scoring different contest are scored differently . didn't get credit for a fumble recoverd at the end of the game.

x1.5 as my defense was on the multiplier on the 125k Sat NFL Rush 9$ entry .

The ravens only got credit for one fumble recovered there was 2. I should have had a winner 4.5 extra points 16$ prize

There trying to keep all the money and change the rules .

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Loss:
$9

Preferred solution: My prize 16 dollar prize Or a ticket to the Sunday million And a 3 ticket for my time and troubles.

User's recommendation: Watch out for fanduel shaving points

Albert B Yov

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Racing

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FanDuel - Racing
FanDuel - Racing - Image 2
Updated by user Jan 09, 2025

No such thing as FanDuel Customer service!

Original review Jan 08, 2025

If I could rate customer service any lower, I would. It would be very justified.

Look and see how many email and chat complaints I have made.

There's never a resolution. Just a revolving door to nowhere.

View full review
Loss:
$1000
Cons:
  • And especially
  • Customer service
  • Everything from wagering to

Preferred solution: Any resolve. A response. A phone number to talk to a real person

User's recommendation: Find a different horse racing site

Christopher B Kmd

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Fanduel funds

Fanduel funds
Fanduel funds - Image 2

I won $539 betting on football. Then, I requested two checks to be mailed on January 8.

They got to me on January 24, so I don't know if they were cancelled because they were late, or what happened. I don't know.

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Loss:
$539
Pros:
  • Take too long to answer
Cons:
  • Do not respond to you for weeks at a time

Preferred solution: Full refund

Chris E Udr

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Issues alots

FanDuel - Issues alots

Having issues getting into the slot game has caused disruptions in storing playing time, and I've lost a few hundred dollars from being logged out and then completely logged out. This has prevented me from maintaining a rhythm of winning and having to log back in again, and then being completely unable to do so at all.

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Loss:
$200
Pros:
  • Enjoying fun
Cons:
  • Technical issues

Preferred solution: Full refund

Luis F Tmp

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Verified Reviewer

Verification In Puerto Rico

FanDuel - Verification In Puerto Rico

Good afternoon, I am writing an email to voice my doubts over Fanduel's live system in Puerto Rico. If you have the time, please make sure to respond with an answer. Thank you.

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Pros:
  • Parlay builder and sgp boost
Cons:
  • System

Preferred solution: Account verification

Chris E Udr

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Megaways reloaded it not working slot

FanDuel - Megaways reloaded it not working slot

Buffalo Reloaded, and most Buffalo games on slots. I'm having the same issue with the picture. I will show you down below.

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Loss:
$200
Pros:
  • Enjoy the game very much
Cons:
  • Disruption during game

User's recommendation: Not sure what’s going on, but I cannot get into this game

Shakyra S Jfd

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Game balance issues

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FanDuel - Game balance issues
FanDuel - Game balance issues - Image 2
FanDuel - Game balance issues - Image 3

My money and winnings keep disappearing and nothing is been done about it even after showing full proof the agents are no help and keep going off what they see on their end as if they subject to never making any mistakes, the first time I had this problem I was told nothing could be done unless I had proof of a statement or screenshots, now even with screenshots Im getting a long list of my transactions as if I dont understand when I keep proving its a glitch in their system basically telling my my screenshots and proof isnt correct or Im making them up I play daily and spent also 100,000 since 2022 Im pissed I cant even talk to a real person which I have plenty of times in the past Im almost ready to never spend another dime with FanDuel which use to be my favorite its like once they feel your winning too often and winning a decent amount of money they start taking from you and giving you issues they claim isnt their I feel so helpless and I cant take being stolen from or told that basically Im stupid its stressing me out now three times today I had a few dollars left before logging off and came back to only 9 cents each time, I knew my phone was about to die so I logged off at exactly 4:30pm with 2.99 my battery life is at top of the screenshot showing only 1% so I screenshotted my game to make sure I was tripping I logged back in maybe 10mins later and only had 0.9 cents showing the agent all of this and yet told the amount was correct and its nothing that can be done sending me a so called statement that only showed what I deposited like I can go on and on and I dont understand whats going on lately dont get me wrong I be winning but I also be spending and its crazy to treat somebody that literally plays daily like Im nothing and neither is my money

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Loss:
$200
Pros:
  • Honestly on of the best when running properly
Cons:
  • When the game glitches you wont get your winnings or money back even when you show proof

Preferred solution: Full refund

User's recommendation: You won’t get anything resolved rather you have proof or not if it’s not showing up on their end

Camrin T

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Verified Reviewer
| map-marker Cincinnati, Ohio

Access my account

FanDuel - Access my account

I was trying to create an account if said I had one made I seen the email but I never used it before or have accesss to it yaw verifications of creating and providing access to accounts are bad if I cant do Id or face verification or any available person to call talk about or explain whats going on in used a new email

On file and it still wont me

Have any access I wont to no how

Can I change the information with my

Own update information as in the email the phone number and password I can show

Proof of my

Identity

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